Scope of This Shipping Policy
This Shipping Policy applies to products purchased directly from Li Tea Space through the Li Tea Space online shop, including tea products sold directly by Li Tea Space, teaware, textiles and tea-related objects.
Some tea products featured on our website are available through affiliate links. These links redirect you to the relevant third-party brand’s or retailer’s website, where you can complete your purchase directly with that seller.
Purchases made through affiliate links are not processed through the Li Tea Space checkout and are not covered by the shipping rates, free shipping thresholds, processing times or delivery estimates set out in this policy. Shipping arrangements for these purchases are determined by the relevant third-party seller. For shipping enquiries concerning such purchases, please contact the seller directly.
In Short: Taxes and Import Charges
For orders delivered within the EU, applicable taxes are handled in accordance with the tax rules applying to your purchase. Any applicable taxes are included in the displayed prices where required by law.
For orders delivered outside the EU, including the United Kingdom, Switzerland and Norway, import VAT, customs duties or other local charges may apply. Unless expressly stated otherwise, these charges are not included in our product or shipping prices and may be payable by the recipient upon delivery. Please see the Customs & Import Charges section below for details.
Shipping Destinations
We currently ship products sold directly by Li Tea Space to:
- Germany
- All EU member states
- United Kingdom
- Switzerland
- Norway
We do not currently offer worldwide shipping.
Shipping Costs
Shipping costs depend on the delivery destination and total parcel weight. Our standard shipping rates are listed below. The applicable shipping cost will be displayed at checkout before you complete your order.
| Region | Up to 2 kg | 2–5 kg |
|---|---|---|
| Germany | €5.99 | €6.99 |
| EU | €13.99 | €16.99 |
| United Kingdom | €18.99 | €26.49 |
| Switzerland | €18.99 | €26.49 |
| Norway | €21.99 | €29.49 |
For orders over 5 kg, shipping costs are calculated based on the destination and total parcel weight and will be shown at checkout where applicable. If shipping cannot be calculated automatically, please contact us before placing your order.
Free Shipping
Free shipping is available only for orders consisting exclusively of tea products sold directly by Li Tea Space, subject to the following minimum order values:
- Germany: free shipping for tea orders over €100
- EU: free shipping for tea orders over €180
- United Kingdom, Switzerland and Norway: free shipping for tea orders over €220
These thresholds apply only to tea products sold directly by Li Tea Space. Tea products purchased through affiliate links on third-party websites are not eligible for free shipping under this policy.
Orders containing any non-tea products, including teaware, textiles or tea-related objects, are not eligible for free shipping, even if the order also contains tea or the value of the tea products exceeds the applicable threshold. Shipping costs for such orders are calculated based on the destination and total parcel weight and are displayed at checkout where applicable.
Processing & Delivery
Orders for in-stock products are normally processed and dispatched within 2–3 business days after payment has been received.
Pre-Order Products
Some teaware products are available on a pre-order basis and are ordered from the relevant supplier, maker or artist after your order has been placed and paid for.
Pre-order products may require additional time for procurement or production before they can be dispatched. The estimated delivery timeframe for each pre-order product will be indicated on its product page, where available.
If your order contains both in-stock and pre-order products, the items will generally be shipped together once all products are ready for dispatch, unless otherwise agreed.
If a material delay occurs, we will inform you accordingly. Your statutory consumer rights remain unaffected.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Germany: 3–5 business days
- EU: 4–8 business days
- United Kingdom, Switzerland and Norway: 5–15 business days
Delivery times are estimates and may vary depending on the destination, carrier and customs procedures.
Once your order has been dispatched, you will receive tracking information by email where available.
Please note that deliveries are not normally made on Sundays or public holidays.
Customs & Import Charges
For deliveries outside the European Union, including the United Kingdom, Switzerland and Norway, additional import VAT, customs duties or other local charges may apply.
Unless expressly stated otherwise, these charges are not included in our product or shipping prices and are the responsibility of the recipient, where applicable.
Li Tea Space does not normally collect or prepay these charges on behalf of the recipient. The applicable customs authority or carrier may request payment before delivery.
Damaged Parcels
If your parcel arrives visibly damaged, we recommend taking photos of the packaging before opening it.
If the contents are damaged, please contact us as soon as possible at li.wang@liteaspace.com and include:
- Your order number
- Photos of the parcel and packaging
- Photos of the damaged product
We will review the issue and advise you on the next steps.
Your statutory consumer rights remain unaffected.