Li Tea Space
Last updated: 18 October 2026
1. Scope and Contracting Party
These Terms and Conditions apply to orders placed through the online shop operated under the name Li Tea Space.
The contracting party is:
Li Tea Space
Legal operator: 52025 Group
Business address: Graf-Recke-Str. 140, 40237 Düsseldorf, Germany
Email: li.wang@liteaspace.com
Website: www.liteaspace.com
In these Terms and Conditions, “we”, “us” and “our” refer to Li Tea Space, and “you” and “your” refer to the customer.
These Terms and Conditions apply to contracts with consumers and, where applicable, business customers. A consumer is a natural person acting for purposes predominantly outside their trade, business or profession.
Any deviating terms proposed by a customer apply only if expressly agreed by us.
2. Products and Product Information
Li Tea Space offers a curated selection of tea, teaware, textiles and other tea-related objects, subject to availability and the descriptions provided on the relevant product pages.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours and other specifications are accurate.
Colours and visual details may appear differently depending on the customer’s screen and display settings.
Handmade or artisan products may exhibit individual variations in shape, glaze, texture, colour or finish. Such variations are not automatically defects, provided that the product conforms to its description and applicable legal requirements.
Any specific characteristics, limitations or care instructions material to a product will be communicated on the relevant product page.
3. Affiliate Tea Products and Third-Party Links
Certain tea products featured on the Li Tea Space website are presented through affiliate links. These links redirect you to the relevant third-party brand’s or retailer’s website, where you can complete your purchase directly with that seller.
If you purchase tea through an affiliate link, the purchase contract is concluded directly between you and the relevant third-party seller. The seller’s applicable terms and conditions, payment arrangements, shipping policy, delivery information, return policy and refund arrangements apply to that purchase, subject to applicable law.
Affiliate tea purchases are not processed through the Li Tea Space checkout. For enquiries concerning orders placed with a third-party seller, including payment, shipping, delivery, returns, refunds or product complaints, please contact the relevant seller directly.
Li Tea Space may receive a commission if you make a qualifying purchase through an affiliate link. Any relevant commercial relationship will be disclosed clearly and appropriately.
All products purchased directly through the Li Tea Space checkout, including in-stock and pre-order teaware, textiles, tea-related objects and any tea products sold directly by Li Tea Space, are subject to these Terms and Conditions and the applicable policies published on our website.
Nothing in this section excludes or limits any rights or obligations that cannot lawfully be excluded or limited.
4. Orders and Conclusion of Contract
Products displayed in our online shop constitute an invitation to submit an order and do not, by themselves, constitute a binding offer from us.
By submitting an order through the checkout process, you make a binding offer to purchase the products in your order.
Before submitting your order, you will have the opportunity to review and correct your order details, including the products, quantities, delivery address and total price.
The final order button will clearly indicate the obligation to pay. By clicking it, you confirm that you intend to place a binding order and pay the displayed total amount.
We will acknowledge receipt of your order by email. This acknowledgement does not, by itself, constitute acceptance of your offer unless it expressly confirms acceptance.
The purchase contract is concluded when we accept your order, for example by sending an order confirmation expressly confirming acceptance or by dispatching the ordered goods, as applicable.
The contract language is English. We will provide the order confirmation and other legally required order information by email or another appropriate durable medium.
5. Prices, Taxes and Additional Charges
All prices are stated in euros (EUR), unless otherwise indicated.
Applicable prices, shipping charges and other costs payable by you will be displayed before you submit your order.
For orders delivered within the EU, applicable taxes are handled in accordance with the tax rules applying to the transaction. The applicable tax treatment will be reflected in the information provided at checkout and on the relevant invoice or order documentation, as required by law.
For orders delivered outside the EU, including the United Kingdom, Switzerland and Norway, destination-country import taxes, customs duties or other import-related charges may apply. Unless expressly stated otherwise, these charges are not included in our product or shipping prices and may be payable by the recipient.
The applicable tax treatment depends on the transaction and our legal tax status. Nothing in this section changes any mandatory tax or consumer protection requirements.
6. Payment
Full payment is due when an order is placed, including for pre-order products.
We accept the payment methods made available during checkout. Additional terms of the relevant payment provider may apply to the payment transaction.
If a payment is declined or cannot be completed, we may be unable to process or accept the order. We will inform you if further action is required.
We will not knowingly charge you more than the total amount displayed before you submit your order.
7. Pre-Orders for Teaware
7.1 Nature of Pre-Orders
Certain teaware products are offered on a pre-order basis. These products are not held in our stock at the time the order is placed. After the order has been placed and paid for, we order the relevant product from the applicable supplier, maker or artist.
Pre-order products may include gaiwans, teapots, teacups, tea bowls and other tea-related objects.
The relevant product page will indicate when a product is available for pre-order and provide an estimated delivery timeframe or other relevant availability information.
7.2 Payment and Procurement
Full payment is required when placing a pre-order.
After the order has been accepted, we arrange procurement from the relevant supplier, maker or artist.
The fact that a product is ordered from a third party after the customer places an order does not, by itself, affect the customer’s statutory rights.
7.3 Delivery Estimates and Delays
The estimated delivery timeframe for a pre-order will be stated on the relevant product page where available.
The actual delivery time may depend on product availability, production or dispatch arrangements and transportation.
If we become aware of a material delay, we will inform the customer and provide updated information.
Where a specific delivery date or timeframe has been agreed, we will comply with that commitment. If delivery does not take place within the applicable agreed or statutory period, the customer’s statutory rights remain unaffected.
7.4 Unavailability of a Pre-Order Product
If a pre-ordered product becomes unavailable or we are unable to fulfil the order, we will inform the customer promptly.
Where we cannot fulfil the contract, we will explain the situation and provide any refund required by law. Refunds will be made within the applicable legal timeframe.
7.5 Cancellation and Right of Withdrawal
Pre-order products are subject to the same applicable statutory consumer rights as other products, unless a specific statutory exception applies.
The fact that we have placed an order with a supplier or artist, or that the customer has paid in advance, does not by itself exclude the statutory right of withdrawal.
Any applicable statutory rights concerning withdrawal, delayed delivery, refunds or termination of the contract remain unaffected.
8. Shipping and Delivery
8.1 Delivery Destinations
We currently offer delivery to:
- Germany
- All EU Member States
- United Kingdom
- Switzerland
- Norway
We do not currently offer worldwide shipping. Available destinations and shipping methods are subject to the options provided at checkout.
8.2 Processing Times
Orders for in-stock products are normally processed and dispatched within 2–3 business days after payment has been received.
Pre-order products may require additional time for procurement or production before they can be dispatched. The estimated delivery timeframe for each pre-order product will be indicated on its product page, where available.
If an order contains both in-stock and pre-order products, the items will generally be shipped together once all products are ready for dispatch, unless otherwise agreed.
8.3 Estimated Delivery Times
Estimated delivery times after dispatch are:
- Germany: 3–5 business days
- Other EU destinations: 4–8 business days
- United Kingdom, Switzerland and Norway: 5–15 business days
These are estimates and may vary depending on the destination, carrier and customs procedures.
Delivery times are not guaranteed unless a specific delivery date or binding timeframe has been expressly agreed.
Deliveries are not normally made on Sundays or public holidays.
Once your order has been dispatched, tracking information will be sent by email where available.
8.4 Shipping Costs and Free Shipping
Shipping costs are based on the destination and total parcel weight.
| Destination | Up to 2 kg | 2–5 kg |
|---|---|---|
| Germany | €5.99 | €6.99 |
| EU destinations | €13.99 | €16.99 |
| United Kingdom | €18.99 | €26.49 |
| Switzerland | €18.99 | €26.49 |
| Norway | €21.99 | €29.49 |
Free standard shipping
Free standard shipping is available only for orders consisting exclusively of tea products sold directly by Li Tea Space, subject to the following minimum order values:
- Germany: orders over €100
- EU destinations: orders over €180
- United Kingdom, Switzerland and Norway: orders over €220
These thresholds apply only to tea products sold directly by Li Tea Space. Tea purchased through affiliate links on third-party websites is not eligible for free shipping under this policy.
Orders containing any non-tea products, including teaware, textiles or tea-related objects, are not eligible for free shipping, even if the order also contains tea or the value of the tea products exceeds the applicable threshold. Shipping costs for such orders are calculated based on the destination and total parcel weight and are displayed at checkout where applicable.
For orders exceeding 5 kg, shipping costs are calculated according to the destination and total parcel weight and will be shown at checkout where applicable. If shipping cannot be calculated automatically, please contact us before placing your order.
The applicable shipping charge and any free-shipping eligibility will be displayed at checkout.
8.5 Customs and Import Charges
For deliveries outside the EU, including the United Kingdom, Switzerland and Norway, additional import VAT, customs duties or other local charges may apply.
Unless expressly stated otherwise, these charges are not included in our product or shipping prices and may be payable by the recipient in accordance with the applicable rules of the destination country.
Li Tea Space does not ordinarily collect or prepay these charges on behalf of the recipient. Any rights or obligations arising under applicable law remain unaffected.
8.6 Delivery and Transfer of Risk
For consumer orders, the risk of accidental loss or damage generally remains with us until the goods are physically received by the customer or a third party designated by the customer other than the carrier, in accordance with applicable law.
If the customer independently commissions a carrier not offered or designated by us, the statutory rules governing the transfer of risk may differ.
If a parcel appears damaged on arrival, we recommend documenting the damage and contacting us promptly. This recommendation does not limit any statutory rights.
9. Right of Withdrawal
9.1 Statutory Right
If you are a consumer purchasing goods online, you generally have a statutory right to withdraw from the contract within 14 days without giving a reason, subject to applicable statutory exceptions.
For contracts concerning goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
For orders consisting of multiple goods delivered separately, or goods delivered in several lots or pieces, the withdrawal period begins in accordance with the applicable statutory rules, generally when the last good, lot or piece is received.
9.2 How to Exercise the Right
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement.
You may send your statement by email to:
Please include your name, order number and the products concerned, where possible.
You may use the model withdrawal form in Section 10, but you are not required to do so.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Once we receive your withdrawal notice, we will provide any necessary return instructions.
9.3 Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive type of standard delivery offered by us, where required by law.
Additional costs resulting from choosing a more expensive delivery option than our least expensive standard delivery will not be reimbursed.
We will make the reimbursement without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, unless we have offered to collect the goods or applicable law provides otherwise.
We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur fees as a result of the reimbursement.
9.4 Returning the Goods
You must send back or hand over the goods without undue delay and, in any event, no later than 14 days from the day on which you inform us of your withdrawal.
The deadline is met if you send back the goods before the 14-day period has expired.
Please contact us before sending your return so that we can provide the appropriate return instructions and return address.
You are responsible for the direct cost of returning the goods, unless we have agreed to bear those costs or applicable law requires otherwise.
9.5 Handling and Diminished Value
You may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would be permitted to do in a physical shop.
You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the statutory requirements are met.
We recommend returning fragile products, including teaware and other objects, with appropriate protective packaging.
9.6 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts falling within a statutory exception. Any exception will be interpreted and applied only to the extent permitted by law.
A product being a pre-order, being sourced from a third-party supplier, or being described as handmade or artisan-made does not, by itself, remove the statutory right of withdrawal.
10. Model Withdrawal Form
To exercise your right of withdrawal, you may complete and return the following form by email or other appropriate means.
To: Li Tea Space
Email: li.wang@liteaspace.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*).
- Ordered on () / received on ():
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
11. Tea and Consumable Products
Where tea is sold directly by Li Tea Space, the statutory right of withdrawal is subject to the applicable legal rules and exceptions.
A product is not automatically excluded from the right of withdrawal merely because it is tea or another consumable product.
However, the right of withdrawal may not apply in specific circumstances, including where:
- The goods are liable to deteriorate or expire rapidly; or
- Goods are supplied sealed and are not suitable for return for reasons of health protection or hygiene, and the seal has been removed after delivery, where the statutory requirements for this exception are met.
Whether an exception applies depends on the nature of the product and the circumstances. Nothing in this section excludes statutory rights where an exception does not apply.
Tea purchased through an affiliate link on a third-party website is governed by the relevant seller’s return and refund arrangements, subject to applicable law.
12. Returns, Refunds and Damaged Goods
This section does not replace or restrict your statutory right of withdrawal or your statutory rights relating to defective or non-conforming goods.
If you receive an incorrect, damaged or defective product, please contact us at:
Email: li.wang@liteaspace.com
Please include your order number, a description of the issue and, where possible, photographs of the parcel, packaging and affected product.
We will review the matter and inform you of the next steps.
Depending on the circumstances and applicable law, the available remedies may include repair, replacement, price reduction, termination of the contract and reimbursement.
Where applicable, we will cover the return or other remedy-related costs that we are legally required to bear.
For ordinary returns following a valid withdrawal, the return-cost rules in Section 9 apply.
13. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you may return the original item in accordance with the applicable return and withdrawal rules and place a new order.
Nothing in this section limits your statutory rights concerning defective or non-conforming goods.
14. Statutory Rights for Defective Goods
We are responsible for ensuring that goods conform to the contract and applicable statutory requirements.
Your statutory rights in relation to defective or non-conforming goods remain unaffected by these Terms and Conditions.
Depending on the circumstances, you may be entitled to have the goods brought into conformity, to a price reduction, to terminate the contract or to exercise other remedies provided by law.
Nothing in these Terms and Conditions excludes or limits statutory rights that cannot legally be excluded or limited.
Any manufacturer’s or seller’s commercial guarantee is voluntary and separate from your statutory rights. A commercial guarantee applies only in accordance with its stated terms.
15. Product Care and Use
Please follow any care, handling and usage instructions provided with the product or on its product page.
Products intended for tea preparation or serving should be used in accordance with their stated specifications. Do not use a product for a purpose for which it is not designed.
Where relevant, the product description will state any known limitations concerning heat resistance, food contact, dishwasher use, microwave use or other care requirements.
This section does not exclude liability for product defects, inaccurate mandatory product information or other matters for which we are responsible under applicable law.
16. Events and Workshops
Bookings for events and workshops are subject to the booking and cancellation conditions stated on the relevant event or booking page.
The statutory right of withdrawal may not apply to certain leisure services provided on a specific date or during a specific period, where the applicable legal exception is met.
Whether an exception applies depends on the nature of the event or service and the applicable legal requirements.
Any applicable statutory consumer rights remain unaffected.
17. Liability
We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and in any other circumstances where liability cannot legally be excluded or limited.
In cases of slight negligence, we are liable for breaches of essential contractual obligations whose fulfilment is necessary for the proper performance of the contract and on whose observance the customer may ordinarily rely. In such cases, liability is limited to the foreseeable damage typical for the contract, to the extent permitted by law.
Any limitation in this section does not affect liability under mandatory product liability legislation, an expressly assumed guarantee, fraudulent concealment of a defect, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms and Conditions limits mandatory statutory consumer rights.
18. Events Beyond Our Reasonable Control
If an event beyond our reasonable control materially affects our ability to fulfil an order, we will inform the affected customer where appropriate and take reasonable steps to address the situation.
This may include serious transportation disruptions, government restrictions or significant interruptions in a supplier’s operations.
This section does not automatically cancel a contract or remove statutory rights. Any delay, cancellation or refund will be handled in accordance with the contract and applicable law.
19. Complaints and Customer Support
If you have a question or complaint concerning an order, please contact us at:
Email: li.wang@liteaspace.com
Please include your order number and a description of the matter so that we can identify the order and respond appropriately.
We will make reasonable efforts to resolve complaints promptly and fairly.
20. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless a legal obligation to participate applies.
The European Online Dispute Resolution (ODR) platform has been discontinued. We therefore do not refer customers to the former ODR platform.
Any applicable statutory information obligations concerning consumer dispute resolution remain unaffected.
Your statutory rights to seek assistance from competent authorities, consumer organisations or courts remain unaffected.
21. Governing Law
These Terms and Conditions and contracts concluded through our online shop are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer protection provisions applicable in the country where the consumer has their habitual residence.
Nothing in this section deprives consumers of the protection afforded by provisions that cannot be derogated from by agreement under the law applicable to them.
22. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the validity of the remaining provisions will not be affected to the extent permitted by law.
Mandatory statutory provisions will apply in place of any invalid provision.
23. Amendments to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our business or legal requirements.
The version applicable to a particular order is the version applicable when the contract is concluded, unless a subsequent change is agreed with the customer or otherwise permitted by law.
24. Contact
For questions regarding these Terms and Conditions, orders, pre-orders, shipping or returns, please contact:
Li Tea Space
Legal operator: 52025 Group
Business address: Graf-Recke-Str. 140, 40237 Düsseldorf, Germany
Email: li.wang@liteaspace.com
Website: www.liteaspace.com