Last updated: 18 October 2026
1. Scope of This Policy
This Return & Refund Policy applies to products purchased directly from Li Tea Space through the Li Tea Space online shop, including:
- Teaware, including in-stock and pre-order products
- Textiles
- Tea-related objects and home accessories
- Tea products sold directly by Li Tea Space, where applicable
Certain tea products featured on our website are available through affiliate links. These links redirect you to a third-party brand’s or retailer’s website, where you complete your purchase directly with that seller.
Purchases made through affiliate links are not processed by Li Tea Space and are therefore not covered by this Return & Refund Policy. For returns, refunds or other order-related enquiries concerning such purchases, please contact the relevant third-party seller directly.
Nothing in this policy limits any statutory consumer rights that cannot lawfully be excluded or restricted.
2. Right of Withdrawal
If you are a consumer purchasing goods online within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to applicable statutory exceptions.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods. If an order consists of several goods delivered separately, the period generally begins when you receive the last good.
To exercise your right of withdrawal, please notify us of your decision by sending a clear statement to:
Email: li.wang@liteaspace.com
You do not need to use a specific form. To help us process your request, please include your order number and the product or products you wish to return.
You must send the goods back within 14 days of notifying us of your withdrawal, unless we have offered to collect them. The deadline is met if you send the goods before the 14-day period expires.
Please contact us before sending a return so that we can confirm the applicable return instructions and address.
3. Pre-Order Products
Some teaware offered by Li Tea Space is available on a pre-order basis. For these products, we place an order with the relevant supplier, maker or artist after receiving your order and payment.
3.1 Delivery estimates
Where available, the estimated procurement or delivery timeframe will be stated on the relevant product page. These estimates are provided to help you plan your purchase and may depend on the supplier, maker or artist.
If we become aware of a material delay, we will inform you as appropriate. Your statutory rights concerning delivery delays and withdrawal remain unaffected.
3.2 Right of withdrawal for pre-order products
Pre-order status alone does not remove your statutory right of withdrawal.
Unless a specific statutory exception applies, the usual withdrawal rules in Section 2 also apply to pre-order teaware. The fact that we order an item from a supplier or maker only after receiving your order does not, by itself, mean that the item is legally classified as a customised or personalised product.
If you wish to withdraw from a pre-order purchase, please contact us by email. If the product has not yet been dispatched, we will explain the next steps and process any refund due under applicable law. If the product has already been delivered, the normal withdrawal and return procedures apply.
3.3 Delays or unavailability
If a pre-order product becomes unavailable or cannot be supplied, we will inform you and arrange a refund where required by applicable law.
If delivery is delayed, your statutory rights may include setting an additional reasonable delivery period or terminating the contract where the relevant legal conditions are met.
3.4 Orders containing pre-order and in-stock products
If your order contains both pre-order and in-stock products, we generally intend to ship the items together once all products are ready, unless otherwise agreed.
If this arrangement changes the expected delivery timeframe materially, we will inform you as appropriate. Your statutory rights concerning delivery, withdrawal and refunds remain unaffected.
4. Returns
If you validly exercise your statutory right of withdrawal, please return the goods within the applicable 14-day period after notifying us.
Unless otherwise agreed, you are responsible for the direct cost of returning the goods, provided that we informed you of this obligation before you placed your order.
Please take reasonable care when handling and packing returned items. Where possible, use suitable protective packaging to prevent damage during transport. Original packaging is recommended where available, but it is not an absolute condition for exercising a statutory right of withdrawal.
You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. You may be liable for a diminished value resulting from handling beyond what is necessary for such inspection, where the applicable legal conditions are met.
Please contact us before sending a return to confirm the correct return address and instructions.
5. Refunds
If you validly withdraw from a purchase, we will refund payments due under applicable law, including the cost of the least expensive standard delivery option offered by us for the original order, where required.
If you selected a more expensive delivery option, we are not required to reimburse the additional cost compared with the least expensive standard delivery option.
Refunds will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided that this does not result in additional costs for you.
We will issue the refund without undue delay and no later than 14 days after we are informed of your decision to withdraw. For sales of goods, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods.
For pre-order products that have not yet been dispatched, no physical return is required where no goods have been delivered. If a refund is due because of a valid withdrawal or because the product cannot be supplied, we will process the refund in accordance with applicable law.
Any refund arising from a cancellation or withdrawal outside the statutory right of withdrawal will be handled in accordance with the applicable agreement and legal requirements.
6. Tea and Consumable Products
Where tea is sold directly by Li Tea Space, the right of withdrawal is subject to the applicable statutory rules and exceptions.
A product is not automatically excluded from the right of withdrawal merely because it is tea or another consumable product.
However, the right of withdrawal may not apply in specific circumstances, including where:
- The goods are liable to deteriorate or expire rapidly; or
- Goods are supplied sealed and are not suitable for return for reasons of health protection or hygiene, and the seal has been removed after delivery, where the statutory requirements for this exception are met.
Whether an exception applies depends on the nature of the product and the circumstances. Nothing in this section excludes statutory rights where an exception does not apply.
Tea purchased through an affiliate link on a third-party website is governed by the relevant seller’s return and refund arrangements, subject to applicable law.
7. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, is defective or does not match your order, contact us at:
Email: li.wang@liteaspace.com
Please include your order number, a description of the issue and, where possible, photographs of the item and its packaging.
We will review the matter and explain the next steps. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, a refund or another remedy.
Where applicable law requires us to bear the cost of returning a damaged, defective or incorrectly supplied item, we will do so.
This section does not restrict your statutory rights relating to defective or non-conforming goods.
8. Exchanges
We do not currently offer a separate direct exchange service.
If you wish to obtain a different product, you may contact us to discuss the available options. Any return, refund or replacement will be handled in accordance with applicable law and the relevant circumstances.
9. Events and Workshops
Cancellation and refund arrangements for tea tastings, workshops and other events organised by Li Tea Space will be stated on the relevant event or booking page.
For events scheduled for a specific date or period, statutory exceptions to the right of withdrawal may apply where the relevant legal requirements are met.
Any event-specific cancellation policy does not affect rights that cannot lawfully be excluded or restricted.
If you have questions about an event booking, please contact us using the contact details below.
10. Contact
For questions about returns, refunds, pre-order products or damaged and defective items, please contact:
Li Tea Space
Email: li.wang@liteaspace.com
Please include your order number in your message so that we can assist you more efficiently.